Frequently Asked Questions

The VorOtek O Scope is a head worn alternative to an Operating Microscope. It features a converged optical system like a microscope, with brilliant LED Lighting and a portable Lithium ion power pack which provides 10 hours of on time.

The unique converged binocular system allows for both eyes to be used to achieve depth perception in narrow cavities like the ear canal. This three-dimensional view ensures detailed visualisation up to the eardrum

The VorOtek O Scope was developed to provide the optical benefits of an operating microscope with the convenience and affordability of a head-worn, fully portable device.

The VorOtek O Scope is ideal for:

• Wax management
• Examination of ear drum
• Mobility of ear drum
• Examining the mouth / airways
• Removal of foreign bodies
• Insertion of ventilation tubes and many other applications.

The VorOtek O Scope is now viewed as an essential piece of equipment for ENT Surgeons, Audiologists and Primary Health Care professionals who have a focus on Aural health care.

The VorOtek O Scope was designed to provide the stereoscopic optical benefits of an operating microscope whilst also providing convenience and affordability.

Being head-worn, the VorOtek O Scope makes it easy to perform a quick assessment in any clinic room without the need to be restricted to a fixed floor mounted microscope.

The depth of field on the VorOtek O scope is larger than that of an Operating Microscope. It combines an ideal working distance with the fine balance of enough magnification to be able to see clearly and instrument accurately; but without the fuss of having to refocus like with the Operating Microscope.

The VorOtek O Scope also provides fully integrated and aligned LED illumination for shadow free viewing.

The VorOtek O Scope has been designed to deliver the ideal level of magnification (2 or 3 dioptre) at a close-up working distance of 20-40cm. This combination of magnification & working distance is ideal for almost all Ear, Nose & Throat procedures.

We have designed the VorOtek O Scope to offer either 2Dioptre or 3Dioptre after much consulting with ENT’s/Audiologists so that personal preference of working distance and magnification can be factored into the scope of practice of the healthcare professional.

A key benefit of the VorOtek O Scope is that the user can be and should be much closer to the patient compared to Loupes or an Operating Microscope. This improved proximity to the patient means less magnification is required to do the same job if you were further away. The ideal working distance for ear & nose work with the VorOtek O Scope is around 25cm -30cm, hence the 3Dioptre  option.

ENT’s requiring to view into the mouth and throat prefer to work a little further away, therefore they often prefer the 2Dioptre model as it provides a slightly longer working distance of  approximately 40 cm.

The VorOtek O Scope is a true binocular convergence system, which is a revolutionary concept in ear canal visualisation by portable means. No wonder >95% of Australian ENT Surgeons use O Scope in their clinics for grommet insertion and ear canal work.

Microscopes

Microscopes provide the user with binocular converged optical pathways (three dimensional vision) while both hands are free to perform clinical procedures.

Loupes

Loupes systems require convergent vision to overlap two images at a set distance. As a result, users of traditional Loupes Systems typically end up using one dominant eye when working in an ear canal.

VorOtek O Scope

As with the microscope, the VorOtek O Scope provides binocular converged optical pathways for the user. This allows the user to use both eyes throughout procedures and maintain a three dimensional image of the ear canal.

To learn more about the VorOtek O Scope view our video.

Please be patient, it can take a little practice to perfect it. Some of our customers have said it can take them about 30 seconds in the beginning for the two images to converge completely and produce the binocular vision of the 3D image. We often say it can be similar to the old illusion image books where you need to relax your eyes for the image to become fully in focus.

It is also important to ensure that the binoculars are situated as close to your eyes as possible. Please view our Vorotek O Scope set up video here.

One technique to practice is to purposefully concentrate on assessing how far things are, like the distance from the first bend in the ear canal to the second and then onto the ear drum from the tip of the speculum. This will help your brain analyse the depth better.

Alternatively, you can try holding your thumb out at your correct working distance, turn the light on and focus on the thumbnail. You can close one eye at a time to check that the thumb is in the centre of your viewing window. This is also part of our recommended set up technique to ensure that the angle of illumination is directly in your field of view.

There are 3 different interchangeable plate magnifiers included with your VorOtek M Scope. These include +2 dioptre, +4 dioptre and +6 dioptre.

Change out interchangeable plate magnifiers.

• Holding on to the plate magnifier with one hand, gently flex the arm of the M Scope’s rotation bracket outwards, so that the edge of the plate magnifier can levered out from the rotation bracket.

* The arms of the M Scope’s rotation bracket are constructed from spring-hardened medical grade stainless steel. This allows the arms to clamp the plate magnifier in place.

• Slot the new plate magnifier in place by lining the edge up with an inside groove of the rotation bracket.
• Gently flex the remaining arm of the rotation bracket outwards and over the remaining edge of the plate magnifier to lock in place.

To adjust the height of the LED light on your VorOtek L Scope Spec Frame, use the screwdriver included within your carry case to loosen (without removing) the screw at the back of the lighting module and slide it up or down within the bracket. Once the light is in the correct position, retighten.

To adjust the pupillary width of the loupe pods on your VorOtek L Scope, gently loosen the knobs at the top of the loupe pods and slide them to the correct width before retightening again once in the correct position.

For surgery like root canals, quite often a 5-10x magnification can be required. This level of magnification is only user friendly when fixed and not head worn, therefore a microscope would be the preferred option.

The quality of loupe is dependant on a balance of multiple factors including clarity of vision (minimal distortion and chromatic aberration), field of view, depth of field, degree of magnification and lens material.

VorOtek use Galilean lenses as we have found them to provide the perfect combination for head worn magnification, including a deeper depth of field, which means that you can maintain a clear focus over a larger range of distances with fewer adjustments.

Prismatic lenses whilst they may provide a higher magnification, generally have a narrower field of view.

VorOtek have 2 working distances to select from with our L Scope, a 420mm (medium) and 470mm (long).  The optimal working distance is dependant on the individual and their comfort during surgical procedures.

Research has found that a 30degree angle of declination provides the best balance between ergonomics and eye strain.

The VorOtek L Scope model on a spec frame is specifically set to this angle to remove any need for adjustment.

The VorOtek Microsuction pump set up video can be viewed here.

If you require further assistance, please call or email our office.

To clean your VorOtek Microsuction pump please refer to the instruction manual located with your pump.

1. Make up 500ml of diluted clinical detergent in a separate container. Clinidet or Sonidel are great options.
2. Turn on the microsuction machine with the tubing, controller handle and suction tip in place and place the suction tip into the container of diluted solution. This will pull the detergent through the suction lines and flush any debris within the tube into the cannister. We recommend doing this at the end of each clinic day as a minimum.
3. Do not allow the cannister to fill more than halfway. You may need to empty this part way through if the tubing requires more flushing.
4. Once you have finished flushing, turn off the microsuction machine and remove and empty the cannister. Under the lid and wash both the lid and cannister before rinsing.
5. Tubing can be hung over a hook or doorway to dry overnight.
6. Machine surfaces can be wiped clean. Discard microsuction tip and controller handle.
7. We recommend leaving a small amount of clean tap water in the bottom of the cannister during use to prevent debris from sticking to the cannister and making it difficult to clean.

With regular cleaning and rinsing, the microsuction machine tubing is recommended to be replaced every 3 -6 months or when visibly discoloured.

We recommend replacing the air filter every 3-6 months dependant on usage.

If you would like to receive our consumables price list or catalogue please call our office on (03) 5248 5809 or email office@vorotek.com.au

The sizes of microsuction tips available:

VorOtek Code	DESCRIPTION	GAUGE	COLOUR
VMS-ST1270P	Microsuction Tip Size : 2.70mm X 70mm-12G (TW)	12G	BLUE
VMS-ST1470P	Microsuction Tip Size : 2.10mm X 70mm-14G (TW)	14G	GREEN
VMS-ST1670P	Microsuction Tip Size : 1.60mm X 70mm-16G (TW)	16G	WHITE
VMS-ST1770P	Microsuction Tip Size : 1.47mm X 70mm-17G (TW)	17G	PURPLE
VMS-ST1870P	Microsuction Tip Size : 1.26mm X 70mm-18G (TW)	18G	PINK
VMS-ST1970P	Microsuction Tip Size : 1.08mm X 70mm-19G (TW)	19G	CREAM
VMS-ST2170P	Microsuction Tip Size : 0.80mm X 60mm 21G (TW)	21G	LIGHT GREEN
VMS-ST2270P	Microsuction Tip Size : 0.7mm X 70mm-22G (TW)	22G	BLACK
VMS-CH20	Microsuction Tip Controller Handles in packs of 20 (non-sterile)		BLACK

Yes, they are.

Please contact our office for a copy of the Instructions for Use document that details the specific cleaning requirements.

We absolutely do.

Our micro ear forceps are available in either a single use or reusable version.

Please click on the link to our product information page or contact our office for further information.

By having a fully integrated design, the VorOtek surgical headlights and scopes provides a shadow free and illuminated field of view that is directly aligned with the visual pathway. Oral surgeons, Plastic surgeons, and ENT surgeons regularly use head worn illumination to the shadow free benefits and quality of light.

By having the LED illumination and optics integrated, it ensures that the device is always optimally aligned. This avoids the need for frequent adjustment, which is a common characteristic of “add on” lighting systems which can can often be hard to set up and tends to move out of optimal alignment.

VorOtek range of fully integrated optical systems and LED illumination are proudly designed and manufactured in Australia. Our company has a culture of innovation, quality and service excellence. By taking our Australian designed and manufactured products to a global audience, we aim to set new benchmarks in the performance for health care specialists.

1. Select ORDER/QUOTE in the top menu bar and then select the QUOTE button. Select the applicable Product Group and enter the quantity you would like quoted. Complete the contact details in Step 4 and click on SUBMIT and one of our friendly Customer Service staff will generate a quote as soon as possible and email it to you.
2. Alternatively, you can email your quote requirements to office@vorotek.com.au
3. Call our office and speak with our Sales Consultant on (03) 5248 5809

1. Select ORDER/QUOTE in the top menu bar and then select the ORDER button. Select the applicable Product Group and enter the quantity you would like to order. Complete the contact details in Step 4 and click on SUBMIT and one of our friendly Customer Service staff will generate a quote as soon as possible and email it to you.
2. Alternatively, you can email your Sales Order requirements to office@vorotek.com.au
3. Call our office and speak with our Sales Consultant on (03) 5248 5809

All new customers as well as repair services require pre-payment.

However, existing customers may be eligible for 14-day terms. Your payment terms will be listed on your invoice.

Please speak with one of our friendly Customer Service team members for further clarification.

All payment options are listed in the footer of your Quote, Sales Order or Invoice.

VorOtek offer the ability to pay via electronic funds transfer or via VISA & Mastercard.

Absolutely.

We have a secure NAB payment portal located here where you can directly enter your card details for an online payment.

Alternatively, you can call our office on (03) 5248 5809 and one of our friendly Customer Service team can process your payment over the phone.

We aim to dispatch your confirmed order the next business day, as long as payment terms and conditions have been met.

We aim to dispatch your confirmed order the next business day, as long as payment terms and conditions have been met.

Yes we do!

We have options for standard and express deliveries.

If you have questions, please contact one of our friendly Customer Service team who can assist with a shipping quote.

Of course, we love to have visitors to our office.

Our opening hours are Monday – Friday from 8:45am to 4:45pm.

Whilst Google maps will take you to our rear car park, please continue down Point Henry Rd and turn left into Cheetham Rd.

You will see our building on the left and there is plenty of space to park.

Please walk up our front ramp to the reception door and someone will greet you.

We have a range of sizes of delivery boxes and satchels suited to our products and orders.

We aim to provide you with the cheapest delivery cost dependant on the size of your order and location of delivery address.

Yes of course. Whilst all our orders must be received with a signature, you can select either Standard or Express Post. Australia Post delivery timeframes can be viewed here.

As soon as your order has been dispatched from our Head Office, you will receive an email with your invoice.

Your tracking number is located in the upper right side of the invoice.

If you have provided an email address, you will also receive a notification from AusPost once tracking has commenced.

For further information regarding the repair services offered by VorOtek, please click here to view our Repair & Warranties page.

VorOtek has a dedicated Repair Technician who can complete a wide range of repairs from fixing a broken belt clip, to completing an entire re-wire or binocular replacement.

Once your scope or device has been sent into our Repair Department, our Repair Technician will complete a thorough review of your product. We will then email you a detailed quote of all required works including pricing for your approval before we commence anything.

Please note that pre-payment for repair works is required and ensure that you have included a copy of the downloadable Domestic Customer Repair Form with your device when you send it in so that we know how to contact you.

Repairs are quoted within 24 hours of arrival to our office.

Warranty repairs are completed immediately and dispatched via Express Post as soon as works have been completed, generally within 48hrs.

All other repair works are completed within 24 hrs of the payment being received and then dispatched via Express Post with the next collection.

If you have any questions or concerns regarding your scope or device, please contact our office on (03) 5248 5809.

All Scopes and Surgical Headlights have a 3-year warranty from the date of purchase for any component defect or manufacturing failure.

Power Packs/Batteries come with an 18-month warranty and our Microsuction Pumps have a 1-year warranty from the date of purchase for any component defect or manufacturing failure.

All repairs come with a 90 warranty

Please note that loss, theft or accidental/mechanical damage or misuse is not covered in the warranty

If the light on your VorOtek device has stopped working, it’s important to determine if it is a Scope or a Battery issue.

Does your scope have a dimmer switch? And if so, have you held it down to see if the light was accidently turned off?

Have you tried to run your scope with a different Battery?

If you don’t have another Battery to test this, it is important to send in both your Scope and Battery for review.

If your scope works perfectly with another Battery, it’s safe to assume that your Battery is the issue and it needs to be sent in.

If your Scope doesn’t turn on regardless of the Battery used, it can potentially be a LED, wiring or plug issue and we will need to review and repair it.

Does your VorOtek scope have a dimmer switch on the driver board?

If so, please check your illumination level on the Driverboard. Sometimes, the dimmer switch can be lent against accidentally and will dim the light down through the 8 different levels.

If your Driverboard indicates that it is on the highest setting and your light is still dimmer than usual, please send it in for review and repair.

1. Firstly, it’s important to confirm if this is definitely a Battery not a Scope problem.

Try running your Scope on another Battery if you have one available. If your Scope works when plugged into another Battery-it’s a Battery issue. If you are unable to test this, you will need to send in both your VorOtek Scope and Battery for review.

2. Are you using the correct VorOtek supplied charger?

Using the correct charger with the appropriate voltage is critical.

3. When the Battery is plugged into the Charger, do the LED indicator lights come on? Does the light on the Charger also come on?

Red indicator lights indicate that the Battery is charging. These will change to green once the Battery is fully charged.

 

No.

As per the information in the Technical Manual for your VorOtek device, it is imperative that only a VorOtek Charger is used to recharge your VorOtek Battery Pack.

Using a non-VorOtek Charger may result in an incorrect power load being supplied to the Battery which may result in a short circuit or damage to the device.

If you have questions about your Charger or would like to ensure that you are using a compliant VorOtek Charger, please contact our office on (03) 5248 5809 or email office@vorotek.com.au